Terms of Service

Welcome to norr. These Terms of Service ("Terms") govern your use of thenorr.store (the "Site") and your purchase of any products from us. By using the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.

1. Who We Are

norr sells Nape, a heated neck pillow, and related add-ons such as Nape 3-Year Protection. You can reach us any time at thenorrstore@gmail.com.

2. Important Health Disclaimer

Nape is a general wellness product, not a medical device. It is made for comfort and temporary relief of minor neck tension. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and nothing on this Site is medical advice. Results vary from person to person.

Do not use Nape on broken or irritated skin, on an acute injury, or after a recent neck injury or surgery without first consulting a qualified healthcare professional. If you are pregnant, have a pacemaker or other implanted device, a circulatory disorder, blood clots, nerve damage, reduced sensitivity to heat, or any other medical condition, talk to your doctor before use. Keep sessions to 20 minutes at most and never use Nape while sleeping. Stop using it and see a doctor if you feel sharp, sudden, or unexplained pain, or if you get numbness or tingling.

3. Orders and Payment

  • All prices are in U.S. dollars unless stated otherwise at checkout.
  • Payment is processed securely by Shopify Payments and its supported providers (credit/debit cards, Shop Pay, PayPal, Apple Pay, Google Pay). We never see or store your full card details.
  • We may refuse or cancel any order, for example where we suspect fraud, where a listing contained an obvious pricing error, or where stock has run out. If we cancel your order, we'll refund you in full.
  • Prices and bundles (such as the Nape Gift Pair) may change at any time. The price that applies to your order is the one displayed when you complete checkout.

4. Shipping, Returns, and Refunds

Shipping timelines are described in our Shipping Policy. Every order is covered by our 30-night money-back guarantee, described in full in our Refund Policy, including the $10 restocking fee and return shipping paid by you. Those policies form part of these Terms.

5. Product Use and Care

Use Nape as described on our product page and in the included instructions. Nape is an electrical device: keep it dry, do not immerse it in water, do not disassemble it, and do not use a damaged USB cable or power source. Unplug it after use and keep it away from children and pets.

5a. Nape 3-Year Protection

Nape 3-Year Protection is an optional add-on sold only with a Nape pillow, one plan per pillow. If the heat or vibration in a covered pillow stops working within 3 years of delivery, email us your order number and a photo or video and we'll send a replacement free. It does not cover damage from misuse, water, or a damaged cable or power source. Nape 3-Year Protection is not refundable, including if you return the pillow under the 30-night money-back guarantee.

5b. Shipping Protection

Shipping Protection is an optional $5 add-on, one per order. If a protected order is lost in transit, stolen, or arrives damaged, email us your order number within 30 days of the expected delivery date (with a photo if it arrived damaged) and we'll reship the affected items free. It doesn't cover an incorrect or incomplete address entered at checkout. Shipping Protection is not refundable, including when the order is returned under the 30-night money-back guarantee. Orders without Shipping Protection are handled as described in our Shipping Policy.

6. Reviews and Submitted Content

If you submit a review, photo, or other content to us, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content in connection with our products and marketing. Don't submit anything unlawful, misleading, or that infringes someone else's rights, we may remove such content at our discretion.

7. Intellectual Property

The Site and its content, product design, text, graphics, logos, and images, are owned by us or our licensors and protected by applicable intellectual-property laws. You may not copy, reproduce, or use them commercially without our written permission.

8. Disclaimer of Warranties

The Site and our products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This does not affect the refund rights described in our Refund Policy, or any rights you have under applicable law that cannot be disclaimed.

9. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to your order or use of the Site or products will not exceed the amount you paid for the order giving rise to the claim, and we will not be liable for indirect, incidental, special, or consequential damages. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Governing Law

These Terms are governed by the laws of the United States and the state in which our business is registered, without regard to conflict-of-law principles. Any disputes will be resolved in the courts located there, unless applicable consumer law gives you the right to bring a claim where you live.

11. Changes to These Terms

We may update these Terms from time to time. The version posted on this page at the time you place an order is the version that applies to that order.

12. Contact

Questions about these Terms? Email thenorrstore@gmail.com.