Shipping Policy

Processing Time

Orders are processed and handed to the carrier within 24 hours on business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays ship the next business day. You'll receive a confirmation email when your order is placed and a tracking email as soon as it ships.

Shipping Options & Delivery Times (United States)

  • Standard Shipping, FREE on every order: typically 5–8 business days after dispatch.
  • Express Shipping, $15: typically 2–3 business days after dispatch.

Delivery estimates are provided by the carrier and are not guaranteed; occasional carrier delays (weather, peak season) are outside our control, but if your package seems stuck, email us and we'll chase it.

International Shipping

We ship to most countries in Europe, Asia-Pacific, and the Americas via USPS and DHL Express. International rates are calculated at checkout based on your address. International orders may be subject to customs duties, taxes, or import fees levied by your country, these are the recipient's responsibility and are not included in our prices or shipping charges. International delivery typically takes 7–21 business days depending on destination and customs processing.

Tracking

Every order ships with tracking. If your tracking number hasn't updated within 5 business days of your shipping confirmation, email us at thenorrstore@gmail.com and we'll investigate with the carrier.

Wrong Address or Order Changes

Need to fix a typo in your address or change your order? Email thenorrstore@gmail.com as soon as possible, we can usually update an order before it ships. Once a package is with the carrier we can't reroute it, but we'll do our best to help.

Lost, Stolen, or Damaged Packages

  • Lost in transit: if tracking shows no movement for 10 business days (U.S.) or 30 days (international), contact us and we'll send a replacement or refund you in full.
  • Marked delivered but missing: check with neighbors and your local carrier first, packages are sometimes scanned early. If it hasn't turned up within 3 days of the delivery scan, email us and we'll make it right.
  • Damaged on arrival: photograph the packaging and product and email us within 14 days of delivery, we'll send a replacement or issue a full refund. See our Refund Policy for details.

Questions?

Email thenorrstore@gmail.com, we typically reply within 24 hours on business days.