Shipping Policy

Processing time

Orders are processed in 1–3 business days. Nape ships from our fulfillment partner overseas, not from a US warehouse.

Shipping options and delivery times

  • Standard shipping: free on every order. Most orders arrive 7–12 business days after ordering.
  • Express shipping: $15. Most orders arrive 5–8 business days after ordering.

Delivery times are estimates, not guarantees. Weather, carrier delays and customs can add time.

Where we ship

We currently ship to addresses in the United States only.

Tracking

Every order gets a tracking email when it ships. If your tracking hasn't updated within 7 business days of the shipping email, email us at thenorrstore@gmail.com and we'll look into it.

Wrong address or order changes

Email us as soon as you can with your order number and the correction. If your order hasn't shipped, we'll update it. Once it has shipped, we may not be able to change the address, so please check it at checkout. If a package comes back to us because of an incorrect address, we'll contact you about sending it again.

Lost, stolen or damaged orders

With Shipping Protection ($5, added in your cart): if your order is lost in transit, stolen, or arrives damaged, email us your order number within 30 days of the expected delivery date, with a photo if it arrived damaged. We'll reship the affected items free, and you don't need to file anything with the carrier.

Without Shipping Protection:

  • Lost in transit: if your tracking hasn't moved for 10 business days and the package was never marked delivered, email us. We'll open a trace with the carrier, and if the carrier confirms the package is lost, we'll send a replacement or a full refund.
  • Marked delivered but missing, or stolen: check around your home and with neighbors first. Once the carrier marks a package delivered we can't reship it, but we'll help you file a claim with the carrier.
  • Damaged in transit: email us a photo within 14 days of delivery and we'll help you file a claim with the carrier. If the damage stops Nape from working, it's covered as defective under our Refund Policy.

Shipping Protection doesn't cover an incorrect or incomplete address entered at checkout, and it isn't refundable.

Questions

Email thenorrstore@gmail.com. We reply within 1 business day. For returns, see our Refund Policy.